Privacy Policy
Vélo-Transit platform
Our commitment
At Vélo-Transit, we take the protection of your privacy very seriously.
The Vélo-Transit platform (“App”) is operated by 9401-4990 Québec Inc.
We are committed to respecting and protecting your personal data with complete transparency.
This policy is intended to explain:
what data we collect
how we use it
how we protect it
Who the platform is intended for
The app is notably intended for:
cyclists
residents
students and patients
building staff and managers
property owners
Data collection
We collect only the data necessary for the proper operation of the Service.
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Personal data
Personal data may include your:
name
email address
phone number
billing address
payment information
Some data may be collected through integrations or plugins (e.g. logging in via social media platforms).
We limit the data we collect to what is reasonably necessary.
Use of your data
The data we collect is used to improve your experience and ensure the platform runs smoothly.
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We use your data, in particular, to:
provide you with services and notifications
process your reservations and purchases
provide support and follow-up
improve our services and features
keep you informed of updates or changes
With your consent, your data may also be used for marketing communications.
Non-personal data may be used for analysis and to continuously improve the platform.
App features
Some features require access to certain parts of your device.
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Localization can be used to:
unlock access points (doors, lockers, etc.)
confirm your location (geotag)
Your location is not stored, unless necessary or with your consent.
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Access to the camera allows you to:
document requests or incidents
upload photos
use certain features, such as visual recognition
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Access to storage allows you to:
upload existing images
add files to your requests
Data from third parties
Some of the data used in the app may come from property management systems.
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This data is used solely to:
enable available services
enable features related to your access
Data sharing
We do not sell or share your personal information.
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Your data can only be shared:
with suppliers necessary for operations (payment, infrastructure)
when required by law
with your consent
No data is shared for advertising purposes without your consent.
Data protection
We implement security measures to protect your data from:
unauthorized access
loss
misuse
Link to the Terms and Conditions
This Privacy Policy supplements our Terms and Conditions of use.
Changes
This policy may be updated at any time. We encourage you to review it periodically.