Frequently Asked Questions

WHY AND HOW TO USE VÉLO-TRANSIT

  • By reserving through the app, you’re guaranteed a secure parking spot upon arrival. Without a reservation, the “first come, first served” policy applies. If no locker is available when you arrive, you’ll need to lock your bike to an outdoor rack.

  • Via l’application mobile, repérez la vélo-station de votre choix à l’aide de la barre de recherche, de la liste ou directement sur la carte. Sélectionnez un casier disponible, choisissez votre tarif et confirmez la réservation.

    The rental period begins as soon as you reserve a locker. Reserving in advance ensures that a space will be available when you arrive.

    If you no longer wish to use the locker, please remember to cancel your reservation so that the space is available for other users.

  • Each municipality and location has its own rates. See the complete list of locations and rates on our website.

  • Yes. You can reserve a locker remotely, even before you arrive on site.

    The rental period begins as soon as the locker is reserved. Depending on the location and the package selected, a free trial period may be included before charges apply.

    The time elapsed between the reservation and the use of the locker is deducted from this free period.

    Many parking lots also offer free parking periods ranging from 2 to 18 hours, depending on the space and the area.

    Some modules also offer monthly subscription options to keep a locker reserved on an ongoing basis.

  • If your bike is outside the locker and you can't access the locker, cancel your reservation. If your bike is already inside, don't cancel it.

    In either case, please contact our customer service department at 1-844-388-8361, Monday through Friday from 7:00 a.m. to 7:00 p.m., or at info@velotransit.ca. No service requests can be processed outside of these hours.

  • Vélo-Transit bike lockers Vélo-Transit 2.1 m (83 in.) deep. The width ranges from 27 to 29 in., and the height from 51 to 56 in., depending on the module. To make the most of the space, place your bike with the rear wheel facing forward. Most “longtail” bikes fit within the lockers’ dimensions.

  • To ensure that as many users as possible can make use of the available lockers, the maximum rental period is generally limited to 5 consecutive days, except for users with a monthly subscription.

  • Vélo-Transit the protection of your personal information very seriously. Please review our privacy policy in the app to learn more.

ACCOUNT AND APPLICATION

  • The app uses NFC technology to unlock lockers. On Apple devices, NFC is available starting with the iPhone 6. For Android devices, go to Settings → Wireless → More to check if your device is compatible. Please note that the path may vary depending on the model.

  • Go to the Profile tab at the bottom right of your screen. Enter your information, then confirm using the activation code you received via email or text message.

  • The mobile key is a virtual key that allows you to open the lockers you have reserved. You only need to create it once, and it can be used for all your future rentals.

    Once you've reserved your locker, tap " Unlock Door," then tap " Continue " on the page that appears. Please wait about 20 to 25 seconds while the initial setup completes.

  • Our locks use battery-free NFC technology. NFC stands for Near Field Communication.

    This technology allows the Vélo-Transit mobile app Vélo-Transit communicate directly with the lock using your phone. The power needed to unlock the lock is supplied by the phone’s battery.

    To unlock the locker, simply hold your phone flat against the lock, where your device’s NFC chip is located.

  • Make sure your phone has NFC and is placed flat against the lock, directly over the NFC chip. To locate your NFC chip, tap “Unlock Door ” in your reservation or use the “NFC Locator ” accessible from your profile.

    If the problem persists, please contact customer service at 1-844-388-8361 or info@velotransit.ca, Monday through Friday from 7:00 a.m. to 7:00 p.m.

  • Tap " Unlock Door " in the app. Hold your phone flat against the lock where the NFC chip is located. Wait 2 to 5 seconds without moving the phone. A vibration and a green checkmark will confirm that the door has been unlocked. Then turn the handle to open the door.

  • Yes. You can reserve a locker remotely from anywhere. Please note that the free period varies depending on the plan you choose and begins as soon as your reservation is confirmed. Please plan your reservation accordingly.

  • Open the locker just as you did when you dropped off your bike, retrieve your bike, and then end the rental in the app.

  • Yes, a monthly subscription is available for certain modules. It gives you continuous access to a reserved locker. View the subscription details directly in the app or on the locations page.